In this article about Google Chrome, there are two main things that I take from it.
To begin with, that no software is perfect. As such, all software will have some issues that will affect users in some ways. There is no such thing as a perfect software, there are always issues from security flaws to take care of to quirks that make it do unexpected things from time to time.
Some of this bugs won't be a problem to most people, while they can be a deal breaker for other. Good software, will keep this to a minimum. Yet, there will be some for whom it just won't work. Trying to to frame those users as being the guilty ones is not fair, since it's not their fault that the software doesn't work for them.
On the other hand, the developers of the software can't be expected to make their product one that works perfectly for everyone who uses it.
I'm aware that browsers are a special kind of software that will cover the needs of a broader set of user. But, this doesn't mean that it will cover the needs and tastes of every user out there. As such, the odds that someone will find a deal breaker bug is to be expected.
The second point, is that Google can't take ultimate control from the user over what happens on her or his devices. There is no valid reason for any company to take such a move, though users should be warned of the risks of not updating their apps.
While Google, and other software companies, manage their updates in a way that most users don't notice those updates most of the time, the end user is the one who has to have the final say on what software she or he will run. That includes the version, even if it means not upgrading to the latest if the users doesn't want to do so every time a new version comes along.
At the end, the most important and disturbing issue here is that Google doesn't respect users control over the devices she or he owns. There needs to be an easy and clear path for the end user to make user that the only updates that are wanted, or required, are the ones pushed to the devices that need them. On the other hand, the users should be made aware in a clear way on what are the risk of not getting an update.
For me, the main issue is the fact that Google doesn't respect the user by forcing updates even if they are not wanted for any reason. That is a breach of trust, and one that stand behind.
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