I find it ironic that most of the biggest software and hardware companies are using open source to build their own systems, they keep telling their costumers that they should put their trust on proprietary systems.
It seems that foolish that those companies that use open source to build their system, don't embrace open source on the costumer side. In a way, they are losing on the most important side of open source software and hardware. After all, who would be more interested in making their software and hardware even better than the costumers who use it.
Costumers invest more than money on the systems they use, they also invest time and build expertise on those systems they use. With this in mind, it makes sense to let the costumers that use your system to actually be able to freely contribute to make the system as a whole better.
After all, they are more likely to find things to improve or bugs to fix since they come to scenarios that are hard to replicate in other way than the day to day use on the field. So, just listening to your costumers needs is not enough since you might not have the time or interest to make the changes some of them ask for. This is why letting your costumers modify, and more importantly, contribute back the changes they need vital to the long term success of any company.
By allowing your costumers to freely study, modify, and exchange those modifications among themselves can win more loyalty than any other thing a company can do on itself. In a way, all companies should strive make the hackers of their product an important part of their community. They can help them to build a better product, and bring more people aboard by showing them what your software or hardware can do.
Open source is not the enemy, but a powerful ally to build a better product and a strong community around it.
No comments:
Post a Comment