That people have their smartphones with them almos the time, doesn't mean that you are available to take a call all the time. This is something that some people, specially of older generations, don't seem to understand, or struggle with.
This is why many of the younger generations prefer communicating via instant messaging, it is less intrusive and allows the other to respond when they can without interrupting what they are doing at the moment. It is also become a reason why some send a message before making a call, to make sure the other person can answer.
It is not, as some say, that we are afraid of phone calls. Is just that they have their place and reasons to be made. The same goes for instant messages, some subjects are better served by making a call.
It could be said, that sometimes an instant message is better that 20 minute call.
Which mode of communication, and when to use it, is better depends on context and who do you ask. Both have their place, and as valuable. Yet as it stands, there are not the same and have their best uses. So, when it doubt as the person you want to communicate with that their prefer.
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