Every time I read something about users having to choose between good design or something that just works, I wonder if that is really true or if it has to be like this.
For me, software design is about striking a balance between having a sound piece of software that works for the task at hand and how well it's design. When both are well done, users get the best software they could hope for.
While it's true that on the design part there could be several answers, on the technical side there are fewer. But, it doesn't mean that there shouldn't be software that has both. Most often than not, when software is good in only on the technical or design side it tends to be sidelined when something else comes along.
But when you have the right balance of both, you have a piece of software that people will actually want to use.
The real question is not to which side should you side with, technical or design. It is how can you bring them together to produce a great product.
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