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Welcome users to tinker with your product...

It's rather sad that companies want to impose their users what they thinks is best, without readily accepting feedback or letting users seeing the underpinnings of what they use.

Locking people out from the underpinnings of the software they use is a bad idea, since when something goes wrong the mistrust generated is great and hard to get rid of. Yet, the benefit of building their software openly with the help of their users and third party developers adds value.

People like to work together, specially on things on which they are passionate about. Time after time people have found a way to tinker with those things that they love, either just to see how they work or to make them work better for their needs. I can't imagine how many great additions to the core of any given project have been lost because the ones who made them couldn't share them with others easily, or where forces not to do so by the company that made the product.

So, open the gates to your users and the benefits will be great. At the end, if not for them your company wouldn't get anywhere.

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