Using open source software comes with several benefits, most of them are unknown by users either because they don't do proper research or don't have access to the information needed.
One of the benefits is that bugs tend to be found and corrected a lot faster than on closed sourced software, because you have many people working on the source code. Having a lot of eyeballs browsing the source code for trouble, means that bugs are found while before the stable release or soon thereafter.
This also makes a software a lot safer, since many different people can find vulnerabilities that could be exploited to gain access to the system. Or any code putted in place that could threaten the end user's interests, mainly because no central power has complete control over all system and people have a sense of ownership of the software they contribute to or use.
It's a lot harder to hide code on the source code, and any unwanted code can be removed with greater ease. And if there is any disagreement on what road should the project should go, forking the project is a real possibility.
Another benefit is, that you don't depend on a single source to provide with the software you need or with any changes you might want to be made to the software in question. There are several communities out there that can, and are willing, to help you out with whatever you might need. Most often than not, the answer to your needs, or problems, is a quick search away.
The odds that you'll find a forum, or a support group, that can help you find the answers you need are really good. For most problems, you can find the answer in a matter of minutes.
Open source is truly a community that is helpful, and where you can find something that suits your needs.
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