When it comes to software, the most important thing are how innovative it is and how well it's implemented. And for most users the deal breaker is the implementation part, because it's what they see and use to interact with the software.
No matter how innovative a piece of software, if it isn't correctly implemented it won't take off. Most people don't care about the technical part since they want to be able to use they software with ease, and for it to do what it says without a hiccup.
All innovation should just work and do what it says without extra input from the user, the moment the user has to do things that aren't usually needed the magic is lost. It becomes a drag, and the user is most likely stop using the software.
That's why developers should be careful integrating new features to their software, and only release them to the public once they are fully backed. No matter how good idea is, or how innovative it is, if you don't do it right the user will most likely not going to give you a second chance.
It's a difficult balancing act, that's why there are so few truly innovative software companies out there. Many die trying to bring innovation, while implement it just right. In many cases, how the users see the implementations is a matter of perception.
No two users see things the same way, so it's a difficult task to find the implementation that will work for the target audience.
Yet, the most innovative software won't stand a chance if it isn't implemented correctly in the eyes of the users.
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